St. James School
Website: https://stjames.edu.in
Admission Portal: https://admission.stjames.edu.in
Effective Date: 13-02-2026
1. Introduction
This Refund & Cancellation Policy governs online payments made to St. James School through its official website and admission portal.
This policy is framed in accordance with:
- The Information Technology Act, 2000
- IT Rules, 2011
- Digital Personal Data Protection Act, 2023
- RBI guidelines applicable to online payment transactions
By making any payment online, you agree to this policy.
2. Payments Covered Under This Policy
This policy applies to payments made for:
- Admission application fees
- Tuition fees
- Examination fees
- Registration fees
- Other school-related charges paid online
3. Admission Application Fees
- Application fees once paid are non-refundable.
- Submission of application does not guarantee admission.
- If payment fails but amount is debited, refund will be processed after verification (see Section 7).
4. Tuition Fees
A. Before Academic Session Starts
- Refund requests must be made in writing.
- Refund (if applicable) will be processed after deducting administrative charges.
B. After Academic Session Begins
- Tuition fees paid are generally non-refundable.
- Refund requests (if any) will be subject to school management approval.
5. Cancellation of Admission
If admission is cancelled by the parent/guardian:
- Refund (if applicable) will be processed as per school rules.
- Registration and admission processing fees are non-refundable.
If admission is cancelled by the School due to disciplinary or policy violations:
- Fees may not be refunded.
6. Duplicate or Excess Payment
If a duplicate payment or excess payment is made:
- The parent/guardian must notify the school within 7 days.
- After verification, the excess amount will be refunded to the original payment method.
7. Failed Transactions
If:
- The amount is debited from your bank account, and
- The transaction status shows failure,
Please:
- Wait 3–7 working days (bank reconciliation period).
- If not reversed automatically, contact the School with:
- Transaction ID
- Date of payment
- Screenshot or bank proof
Refunds (if verified) will be processed within 7–14 working days.
8. Mode of Refund
Refunds will be made:
- To the original payment method (UPI / Debit Card / Credit Card / Net Banking), or
- Via bank transfer after written request
Cash refunds are not permitted for online transactions.
9. Processing Time
- Refund approval: Within 7 working days (after verification)
- Bank processing: 5–10 additional working days
- Total expected timeline: 7–14 working days
Delays due to banks or payment gateways are beyond the School’s control.
10. Non-Refundable Charges
The following are generally non-refundable:
- Application fees
- Registration fees
- Administrative charges
- Late payment penalties
11. Dispute Resolution
If a parent/guardian disputes a transaction:
- The School reserves the right to verify transaction details
- Chargeback claims without prior communication may result in suspension of student services
- Disputes are subject to Indian law
12. Limitation of Liability
St. James School shall not be responsible for:
- Payment gateway failures
- Bank delays
- Technical errors beyond its control
The School will, however, assist in resolving genuine payment issues.
13. Governing Law
This Policy shall be governed by the laws of India.
All disputes shall be subject to the jurisdiction of the competent courts in the district where the School is located.
14. Contact for Refund Requests
For refund-related queries:
St. James School
Email: office@stjames.edu.in
Address: St. James School, Chawlhhmun, Aizawl-796009, Mizoram.